Job Vacancy IT Specialist at Growth in Value Alliance (GV Alliance) Partners in Nigeria Jan 2017

 

Job Opportunity  : IT Specialist at Growth in Value Alliance (GV Alliance) Partners

Job Description : Job Employment IT Specialist Nigeria

Job Title: IT Specialist
Location:
Lagos

Job Summary

  • Manage technical operations and projects for the deployment and delivery of VAS products and services
  • Responsible for the provision of reliable IT infrastructure to guarantee high output levels from all teams.

Role and Responsibilities
Operations and Management:

  • Develop a robust IT strategy based on the Company’s goals and business needs.
  • Manage deployment, monitoring, maintenance, development, upgrade and support of all VAS and IT systems with scalable options for future expansions.
  • Deploy new products and services on the VAS platform based on the service description, flow and business rules.
  • Liaise with the operational and marketing teams on scoping, design, customization and commissioning of solutions based on customer requirements.
  • Responsible for the integration of VAS platforms with MNOs including SMSC, SMS Gateway, MMSC, USSDC, MSC, SDP, OTA, Billing etc.
  • Ensure 99.999% availability of VAS and IT services and platforms.
  • Develop test cases and carry out acceptance tests for newly deployed Vas platforms and solutions.
  • Have a full understanding of VAS protocols including SMPP, USSDI&II, MM7, HTTP, SS7, M3UA, Sigtran, diameter, Web service, IP and others (SNMP).
  • Deploy and integrate the Company’s products/services in the client’s environment.
  • Develop tender specifications, technical and commercial evaluation (requirements gathering, RFQ issuance, vendor evaluation, procurement) and implementation.
  • Build strong relationships with clients’ technical teams and facilitate client workshops and meetings.
  • Design and deploy technical processes and policies to guarantee shorter response/resolution time and high performance standards.
  • Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
  • Maintain a trouble ticketing process for complaints resolution.
  • Keep abreast of new developments and technology trends in VAS, telecommunication and networking.
  • Maintain the change management process for all deployments, enhancements, upgrades and modifications to the products and platforms.
  • Develop and maintain all technical documentation including network architecture, interconnectivity, IP infrastructure, redundancy etc.
  • Design and implement a data protection plan to include security, backup and restore of all forms of data across all systems.
  • Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
  • Develop desktop, mobile and web applications, scripts for automated operational activities, etc.

Management and Reporting:

  • Attend customer meetings with other teams to collate requirements and provide clarifications, where required.
  • Assist in responses to request for proposals, request for quotation, bids etc.
  • Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, service adoption, revenue, capacity, network, etc.
  • Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
  • Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements

  • Minimum of 5 years working experience in technical within the VAS, Telecommunication or ICT industry
  • Minimum of 2 years in a supervisory/managerial level.
  • Completed NYSC
  • Certificate Management Programs (e.g. ITIL) [optional]
  • Post Graduate degree, MA/MBA/MSc [optional]

Preferred Skills:

  • Operating system environments: Linux/UNIX and Windows Operating systems administration and management.
  • Servers and Data Backup
  • Databases: Database Administration
  • Networking
  • Programming
  • Proficiency in Service Management
  • Business Intelligence
  • Project Management
  • Documentation
  • Research and Writing
  • Use of CRM
  • Use of Microsoft Office suite
  • Interpersonal skills
  • Resource Management
  • Attention to detail
  • Excellent Communication skills

Personal Characteristics:

  • A self-starter with high attention to detail
  • Great team work and collaborative spirit
  • Proven ability to make an impact internally and externally
  • Analytical minded
  • Ability to engage and drive others to deliver targets
  • Exhibit high energy levels and drive
  • Ability to easily adapt to changing work environment
  • Exhibit Professionalism at all times

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CV’s to: contact@gvapartners.com using the job title as subject of the mail.